Cancellation and refund policy

The pre-invoice customer-cancellation rule applies generally, including where a customer chooses to deal directly with the introduced dealership. These business rules remain subject to applicable law and do not remove statutory remedies.

Eligible premium refunds are processed within 7 working days of receipt of the customer's cancellation email. The timeframe does not start only after internal refund approval.

Transport charges are separate from the premium and collected after invoicing.

If the customer cancels transport before vehicle pickup, the transport amount paid is refunded in full, even if transport has already been booked. This includes customers choosing personal collection instead.

The full-refund offer ends at vehicle pickup. Cancellation after pickup does not qualify for that offer; any other entitlement is determined by the agreed transport terms and applicable law.

Eligible transport refunds are processed within 3 to 5 working days of receipt of the customer's cancellation email.

Vehicle booking amounts, down payments, loan disbursements and other vehicle-purchase payments are paid directly to the authorised dealer. Cancellation and refund of those amounts must be handled with the dealer under its confirmed written terms and applicable law. THE CAR-BAR does not promise a universal dealer-refund percentage or deadline through this policy.

Email support@thecarbar.in with your name, mobile number, booking/car details, the payment concerned and your cancellation request. Include available transaction references so the payment can be identified.

Refunds are returned only to the original paying bank account. We do not issue refunds to a third-party account.

Working days exclude Sundays and public holidays. Refund processing refers to our processing of the bank transfer; the receiving bank's posting time may differ.

This policy states our business refund arrangements. It does not exclude any refund, compensation or other remedy required by applicable law. Insurance arrangements and third-party involvement do not automatically remove responsibility for negligence or deficient service.